Service, Shipping, Returns & Exchanges

Contact GPO, USA either by phone 844 MY-BINOS (692-4667) or local 804-495-8561 or email at [email protected]

Please provide

1. Product description
2. SN# of product
3. A brief explanation of the issue

** YOUR CONTACT AND RETURN INFORMATION**

1. Name
2. Mailing address
3. Phone number
4. Email address

Return your product to:

GPO, USA

711 MOOREFIELD PARK DR. STE. C, NORTH CHESTERFIELD, VA 23236

GPO, USA stands behind our products with our SPECTACULAR LIFETIME WARRANTY. Upon receipt of your optic, GPO, USA will assess if the item needs to be repaired or replaced. We will contact you shortly thereafter. Repair / replacement times may vary, but we strive for less than 1 week turnaround.

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. Items priced over $50 have free delivery in the USA.  The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.

Delivery time

Typically, delivery occurs within 5 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where delivery location is in a rural area in the western USA. From time to time the delivery of specific items will exceed our usual 5 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us. Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery

Delivery methods & locations

We work with a number of delivery partners including USPS, UPS and FedEx. Your order will be delivered to the delivery address provided by you. We are not able to accept orders for international delivery at this time.

Delivery failure

It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

Returns Policy

If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 15 days, no questions asked. The returned item must be unused, in original condition and in original packaging. We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Incorrectly described goods

We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Goods that cannot be returned

Products that have been used cannot be returned without prior authorization from GPO USA.