FAQs
Common Questions
Ordering and shipping
How much is shipping, and how long does delivery take?
Items priced over $50 ship free within the USA. Shipping on other orders is based on size, weight and destination, and the price shows at checkout before you pay. Delivery typically takes 5 working days after your payment clears, and longer for some rural areas in the western US. You get an email when your order ships. We ship with USPS, UPS and FedEx. Full details are on our Shipping and Returns page.
Do you ship outside the United States?
Not at this time. We can’t accept orders for international delivery.
What happens if I enter the wrong shipping address?
If the package comes back because of an incorrect address, we may bill you for the extra shipping to send it again. Check your address before you place the order.
Where can I buy GPO products?
You can buy on gpo-usa.com or from a GPO dealer. The Store Locator lists online and storefront retailers near you.
Returns and exchanges
How do I return something?
If you’re not satisfied for any reason, you can return an item for an exchange or refund within 15 days. It must be unused, in original condition and in its original packaging. Call 844-MY-BINOS (844-692-4667) or email service@gpo-usa.com with the product description, serial number, the reason for the return, and your name, mailing address, phone and email. Then ship it to GPO USA, 711 Moorefield Park Dr., Ste. C, North Chesterfield, VA 23236.
Who pays for return shipping?
You pay the shipping to send an item back for an exchange or refund. If the item arrived damaged, you don’t pay the return shipping.
Can I return something I’ve used?
Used products can’t be returned without prior authorization from GPO USA. Call or email us first.
What if my order arrives damaged or doesn’t work?
Tell us right away. We replace, exchange or refund goods that arrive damaged or faulty, and you don’t pay to send a damaged item back.
What if the product doesn’t match its description on the website?
Tell us right away. We exchange or refund goods that don’t match the description on our website.
How long does a refund take, and how is it paid?
Refunds are paid within 10 days. If you paid with PayPal, the refund goes back to your PayPal account. If you paid by card over the phone, we mail you a check.
Is there a restocking fee?
No. There is no restocking fee.
Warranty and repairs
What does the Spectacular Lifetime Warranty cover?
If a GPO product bought in the United States stops working properly, we repair it or replace it with a working product of equal or greater value, at no charge. There is no time limit, no warranty card to register and no proof of purchase required. Electronic components carry a five-year warranty, and the lifetime warranty covers all other parts. It doesn’t cover loss, theft, deliberate damage, or cosmetic damage from neglect or intentional misuse. See the warranty page for the full terms.
How do I make a warranty claim?
Take the product to the retailer you bought it from. GPO authorizes its retail partners to replace a damaged or non-working item on the spot. You can also call 844-692-4667 or 804-495-8561, or email service@gpo-usa.com, with the product description, serial number, a brief description of the problem and your contact and return details. Send the product to GPO USA, 711 Moorefield Park Dr., Ste. C, North Chesterfield, VA 23236. You pay the shipping to send it to us. We inspect it, decide whether to repair or replace it, and contact you. We aim for under one week, though times can vary.
Do I need a receipt or to register my product?
No. Warranty card registration and proof of purchase aren’t required.
Does the warranty transfer to a new owner?
Yes. The warranty is fully transferable.
Choosing and using a product
Why choose GPO?
GPO gives you optics built to the standard of the best European makers, at a lower price. You get the clarity and build quality that European glass is known for, and the money you save goes toward the rest of your kit. Every GPO product is backed by a lifetime warranty, so you’re covered if anything goes wrong.
Which GPO binoculars should I choose?
PASSION HD binoculars have the sharpest edge-to-edge image, a double-laminated HD glass element, a locking diopter and the tightest manufacturing tolerances. PASSION ED binoculars are tough and well built, with looser tolerances than the HD. SPECTRA binoculars use a lower-cost lens system, so the ED does slightly better at reducing reflections and color fringing.
What is GPObright coating?
GPObright is GPO’s proprietary vacuum coating. It lets 99.7% of available light pass through each optical surface, so total light transmission can exceed 92%. The coating and high-transmission glass are on all GPO riflescopes, which keeps the image bright in low light.
Do GPO binoculars work on a tripod?
Yes. All GPO binoculars work with a threaded tripod adapter except the 50mm RANGEGUIDE rangefinder binoculars. Those need the Cradle & Strap Universal Binocular Tripod Adapter, which is sold on our site.
How do I use the zero-stop turret?
Each zero-stop scope comes with turret instructions in the box. Product pages for zero-stop models, such as the CENTURI 4-16x44i, also carry illustrated operating instructions and a troubleshooting FAQ.
Where do I find specifications and reticle details?
Every product page has a Specifications tab. Reticle subtensions are on the Technical Specifications page, and reticle images are on the Reticles page.
Where are GPO products made?
GPO designs, engineers and quality-checks its products in Germany. Components come from Germany, Japan and the Philippines. Final assembly is done in Japan, the Philippines and China, and every product returns to Germany for a 100% quality check before it ships.
Contact, dealers and offers
How do I contact GPO USA?
Call 844-MY-BINOS (844-692-4667) or 804-495-8561, Monday to Friday, 9:00 am to 4:30 pm Eastern. Email service@gpo-usa.com with questions about service, repairs and returns, and info@gpo-usa.com with general product questions. We’re at 711 Moorefield Park Dr., Ste. C, North Chesterfield, VA 23236.
How do I become a GPO dealer?
Send a request through the dealer inquiry page.
Are there current promotions?
Current offers are listed on the Promotions page.
Do you offer a discount program?
Yes, through Guidefitter. Register with Guidefitter to get access to GPO’s discount.
Can I try a scope before I buy?
Our demo scope program is for dealers, both authorized GPO dealers and other dealers. Contact us through the dealer inquiry page to take part.